The Technical Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the customer service team with Technical queries and answering social media questions.
Responding to social media content.
Providing technical support to the customer service team.
Handling high volume telephone calls in areas such as parts sales, technical enquiries and providing product information.
Responding to consumer correspondence and e-mails The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities.
Duties will include advising on technical issues on our full range of consumer garden equipment.
Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
Providing technical support via the helpdesk for all group consumer products. Providing customer answers to social media questions Keeping accurate records on applicable systems Robotic mower installation advice.
Additional Skills/Qualifications required
Being a team player, but able to work on own initiative Being able to clearly investigate and explain technical solutions to the customer service team and to end customers Preferably, you will be qualified to "GCSE" / A level or above in Math's You will have excellent communication and organisational skills, good grammar and be PC literate.
A good knowledge of and experience using Microsoft Office applications A good knowledge of social media content.
- Technical Support
- Consumer Products