My client a well established company based in Newton Aycliffe have an exciting opportunity for an experienced Technical Advisor to join their busy team. This is a customer service role so it is key that you have strong people skills and ideally have a technical background due to nature of the business.
Duties include but not limited to -
- Responding to social media content
- Providing technical support to the customer service team
- Handling high volume telephone calls in areas such as parts sales, technical enquiries and providing product information
- Responding to consumer correspondence and e-mails
- The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities.
- Advising on technical issues on our full range of consumer equipment
- Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
- Providing technical support via the helpdesk for all group consumer products.
This is a permanent role based on a Monday - Friday office hours working pattern. The role comes with an attractive salary and company benefits