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Technical Advisor

Posted 4 January by GEM Premium People Ltd Ended

My client a well established company based in Newton Aycliffe have an exciting opportunity for an experienced Technical Advisor to join their busy team. This is a customer service role so it is key that you have strong people skills and ideally have a technical background due to nature of the business.

Duties include but not limited to -

  • Responding to social media content
  • Providing technical support to the customer service team
  • Handling high volume telephone calls in areas such as parts sales, technical enquiries and providing product information
  • Responding to consumer correspondence and e-mails
  • The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities.
  • Advising on technical issues on our full range of consumer equipment
  • Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
  • Providing technical support via the helpdesk for all group consumer products.

This is a permanent role based on a Monday - Friday office hours working pattern. The role comes with an attractive salary and company benefits

Reference: 34142580

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