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Technical Advisor

Posted 7 November by Jark PLC Ended
JOB TITLE: Technical Advisor

LOCATION: Norwich

REPORTS TO: Technical Manager

ROLE PURPOSE:
To demonstrate good technical and installation knowledge to ensure accurate and cost effect estimation of works are completed in a timely manner. Liaising with colleagues within the network providing technical and installation guidance for surveys.

Key Accountabilities & Activities
• Ensure receipt of all survey information required to complete the estimation of works
• Accurately and profitably price all materials required to complete the works
• Liaise with outside contractors, field surveyors, engineers and suppliers regarding technical and pricing queries
• Provide support to office and field staff based on technical and installation knowledge
• Build and maintain an excellent understanding of our branch and supplier network ensuring optimum results are achieved
• Ensure maintenance of FCA & PRA compliance
• Provide feedback to Technical Manager and network on improvements re survey information
• Working to high accuracy and low error targets

Key Outputs/Metrics
• To work to internal Service Level Agreements
• To Keep in line with the companies Right First Time and Continuous Improvement initiatives
• To manage and successfully complete a set number of jobs per day

Skills Required
Essential/Desirable qualifications and experience and personal attributes
Essential:
• Installation or surveying experience in both Carpentry and UPVC windows & doors or significant experience in the Glazing/Windows industry providing technical/survey/installation advice
• Must be an excellent face-to-face and telephone communicator
• Good IT skills with knowledge of MS Office
• Must be able to demonstrate good negotiation skills
• Ability to work on your own initiative and prioritise your own workload
• Team player
• Self-driven
• A natural forward planner who critically assesses own performance;
• Reliable, tolerable and determined

Desirable:

• UPVC and Timber repair experience
• Conservatory installation and surveying experience
• Use of window and conservatory design and pricing software

Reference: 33740023

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