Technical Account Manager

Technical Account Manager - 12m FTC

Wisbech - Hybrid

£40,000 - £45,000

Are you a customer-focused technical professional with a passion for food safety, compliance, and building trusted retailer partnerships? Our client, a leader in the fresh produce sector, is seeking a Technical Account Manager to act as the vital link between customers, commercial teams, and site operations - ensuring world-class standards and seamless delivery.

This role offers the chance to work on high-profile retail accounts, driving standards, innovation, and customer confidence across the supply chain.

Key Responsibilities:

• Act as the customer's technical champion, ensuring compliance with retailer codes of practice, policies, and expectations, while keeping internal teams aligned.
• Lead customer interactions - from site visits, audits, and pre-production trials to head office meetings, conferences, and benchmarking sessions - showcasing technical expertise and professionalism.
• Own key performance metrics (KPIs), driving continuous improvement through effective reporting, data analysis, and collaborative action plans.
• Support new product development and packaging updates, working with NPD and Specifications teams to deliver accurate data, samples, and technical sign-off.
• Investigate and resolve complaints, rejections, and audit findings, using root cause analysis to deliver swift, practical solutions and strengthen customer trust.
• Collaborate with Commercial and Operations teams, presenting one confident, joined-up message that reinforces customer partnerships and brand reputation.
• Champion quality and service improvements, identifying opportunities across the supply chain and driving initiatives that deliver measurable results.
• Lead, mentor, and develop technical staff, building capability, confidence, and a proactive approach within the technical function

What you'll need:

• Experience with managing retailer accounts specifically within food manufacturing
• Own transport and flexibility to travel as per business needs
• Full UK working rights - no visas available

If you believe you have the skills and personality to fit these requirements please either apply via this advert or call Henderson Brown on for more information.