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Team Member - Buys & Sales

Posted 27 February by Cash Converters Croydon Ended

General Description:

To provide a high standard of customer service always, resolving problems where possible and referring to the manager when appropriate.

To carry out effective in store demonstrations to generate interest and achieve retail profit sales.

Key Responsibilities/ Outcomes

People

  • Develop yourself to your potential to improve knowledge and skills relevant to the role
  • Build relationships and communications between internal and external stakeholders to ensure transparency and a compliant operation.
  • To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities.
  • To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects.

Finance

  • To increase sales by providing excellent customer service and interaction with customers, both face to face and by telephone.

  • Process customer payments professionally and efficiently, keeping accurate customer records and details ensuring that company policies and procedures are fully complied with and company expectations are met.

  • All cash and stock handling procedures are followed and maintained in line with audit and security procedures, maintain and adhere to auditing and stock transfers to minimise stock losses and right offs, returns are administered per retail guidelines to ensure that company standards are met.

  • To complete testing on all products to ensure that both company policies and procedures and compliance with the sale of second hand good electrical goods are met.

Customer

  • Demonstrate products and explain how they match the customers’ individual needs to achieve retail sales and alternative products must be provided to ensure customer expectations are met.

  • Knowledge of new and existing stock must be researched to keep up to date with product knowledge ensuring that customers needs and expectations are met.

  • Demonstrate entrepreneurial skills to trade effectively, maximizing cross selling and up selling opportunities to ensure that all store sales targets are achieved.

  • To ensure that the sales floor and window displays are maintained to company standards, using the current promotional point of sale merchandise ensuring that company merchandising briefs and standards expectations are met.

  • Responsible for maintaining a high level of housekeeping standards both on the sales floor and back of house to ensure that company expectations are met.

  • Customer complaints and queries are handled in a professional manner, following company procedures to ensure that customer relations are maintained and company standards and customer expectations are met.
  • Process customer payments professionally and efficiently, keeping accurate customer records and details ensuring that company policies and procedures are fully complied with and company expectations are met.

  • To complete testing on all products to ensure that both company policies and procedures and compliance with the sale of second hand good electrical goods are met.

General

  • To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects.

  • To be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety at Work Act.

  • To work in accordance with the Data Protection Act.

  • You will have access to material, which is confidential, staff-in-confidence, or sensitive in some way. It is a condition of your contract of employment that you use great discretion always.

  • You will be expected to carry out duties in line with Cash Converters policies, procedures and relevant legislation.

  • You will be notified of this in your appointment letter, contract of employment, induction, ongoing performance management and development through Cash Converters communication.

Required skills

  • Customer Expectations
  • Housekeeping
  • Merchandising
  • Retail Sales
  • Cross Selling

Reference: 34564733

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