Team Manager

Posted 1 week ago by Noble Recruiting

Our client are a growing Financial Services Organisation based in Basildon, a Global Leader in Payments Processing offering opportunities to grow in your career.

Responsibilities

 Assist in managing day to day operations of a collections call centre environment. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget.

 Interface with varying levels of management, customers and staff.

 Support of 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity.

 Identify problems or issues in processes and implement solutions bringing bottom line results.

 Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.

 Work in a team environment.

The Person

Demonstrated oral and written communication skills are required.

  • Ideally someone who is flexible and can work up until 10pm.
  • Proven management experience, contact centre is preferred but not essential.
  • People Management is a must

 Personal computer experience is required.

 Uses computerized system for documentation, tracking performance, data gathering and/or troubleshooting.

 Using established procedures and working under limited to no direct supervision. Requires extensive coaching/developing skills and knowledge of company, products, and/or services.

 Demonstrated oral and written communication skills are required. Personal computer experience is required. Uses computerized system for documentation, tracking performance, data gathering and/or troubleshooting. Using established procedures and working under limited to no direct supervision. Requires extensive coaching/developing skills and knowledge of company, products, and/or services.

Salary £28,000 and working past 8pm will give them a 6 % increase on their salary.

First interview will take place at the Noble Recruiting office based in Wickford.

Due to the high volume of applications for our roles, if you have not been contacted within 14 days, please assume that your application has been unsuccessful on this occasion.

Application questions

Do you have Experience in Managing a Team within a call centre?
Are you an excellent communicator?
Do you have strong People Management Skills?

Reference: 37940502

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