My client is looking for a Team Manager to support the Out of Hours Service. Essentially you will need to be a good communicator with strong leadership and people development skills.
Additionally we are looking for someone with the following abilities and experience:
- Contact Centre experience in both an outbound and inbound environment
- The ability to lead and coach a team of CSA’s on a daily basis to handle a range of enquiries across three main service areas
- Provide a high level of service to Contact Services and maintain/develop rapport with our clients.
- Ensure that both company and client KPI’s and PI’s are achieved
- Take appropriate action to maintain and improve the performance of your team.
- Provide clear and strong direction to the agents at all times.
- Encourage & develop team members to their full potential.
- Attend client meetings where appropriate