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Team Manager

Posted 7 March by MERJE Ltd Easy Apply Ended

My client is looking for a Team Manager to support the Out of Hours Service. Essentially you will need to be a good communicator with strong leadership and people development skills.

Additionally we are looking for someone with the following abilities and experience:

  • Contact Centre experience in both an outbound and inbound environment
  • The ability to lead and coach a team of CSA’s on a daily basis to handle a range of enquiries across three main service areas
  • Provide a high level of service to Contact Services and maintain/develop rapport with our clients.
  • Ensure that both company and client KPI’s and PI’s are achieved
  • Take appropriate action to maintain and improve the performance of your team.
  • Provide clear and strong direction to the agents at all times.
  • Encourage & develop team members to their full potential.
  • Attend client meetings where appropriate

Reference: 33795132

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