Team Manager - Inbound Sales / Customer Service

Posted Yesterday by Cute Resource

If you're a personable and ambitious Team Manager with a background in a Contact Centre environment (Sales/Customer Service), then Cute Resource Solutions might have the perfect position for you!

We are lucky enough to be working with a fantastic, well-established global business, who are looking for an experienced Team Leader to join their Nottingham call centre.

The responsibilities of this role will include managing a team of call advisors, driving and developing the company values throughout the team. You will be providing support to help the team meet their individual goals as well as team results. This will be done through the regular 1-2-1 meetings and consistent motivation and encouragement.

Our client offers a competitive basic salary as well a fantastic benefits package, incentives and the opportunity to earn a bonus. They also offer a great work environment providing opportunities for their staff. This is a very exciting time to get on board with this business!

The successful candidate will:

  • Have a customer focused approach
  • Have experience leading or managing a team - ideally within a contact centre environment
  • Have experience working in a customer service and sales environment
  • Be a team player
  • Be an enthusiastic individual with the ability to motivate and up-lift a team
  • Have excellent communication skills

If you believe you could be the right fit for this role, then please apply directly to this advert or call Siana at the Cute Resource office for further information.

Please note, Cute Resource Solutions Ltd are acting as an agency on behalf of this vacancy and client.

Required skills

  • Customer Service
  • Management
  • Sales
  • Team Leader

Application questions

Do you have experience managing a team of sales advisers?
Do you have experience of managing a team within a contact centre setting?
Do you have experience driving KPIs within a team?

Reference: 35259555

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