Posted 6 March by Reed Featured Ending soon
Urgent requirement for an experienced Team Leader to join a grown company based in Holywood, Co. Down.

This is a Temporary to Permanent Opportunity with an Immediate start.

Full Time Hours 5 days per week

Pay rate: £9.00 p/h

Working hours will be Mon – Friday to include 3 shifts: 9am-5pm and 2 shifts: 1pm-9pm

There is a requirement to work 2 Saturdays per month 9am-5pm, you will get a day off during the week to make up for this.

We are actively seeking a Team Leader with significant and proven experience of working in an inbound/outbound customer service environment, performance and people management, line management and implementing training plans. You will be able to communicate confidently, able to prioritise your workload effectively with excellent management and person skills.

Essential Criteria:

Must have previous Team Leader experience in a similar role

Key Responsibilities:

. Provide any training that team members need.
. Communicate clear instructions to team members
. Develop strategies the team will use to reach its goal
. Manage the flow of day-to-day operations.
. Excellent telephone manner
. Distribute reports to the appropriate personnel.
. Be an expert and advisor on the particular campaign.
. Administrative support for the Manager
. Ensure call quality is maintained at all times
. Provide coaching and mentoring.
. Assist in the training of new starts.
. Represent the company’s and the client’s best interests at all times to all staff.
. PC literate and good keyboard skills.
. Develop strategies the team will use to reach its goal.

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Do you have proven experience of being a Team Leader in a similar role?
Are you available immediately?

Reference: 34618806

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