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Team Leader

Posted 6 February by SF Group Easy Apply Ended

We currently have an excellent opportunity for an experienced Team Leader to join an expanding organisation based in the centre of Leeds, this is a busy and demanding role where you will be responsible for managing and leading a team ensuring the produce the highest level of internal and external customer satisfaction, facilitate maximum team performance per month and to create a working environment in which staff retention levels are optimised.

Duties will include:

  • Monitor appropriate system work records to ensure that all work is progressed to meet challenging productivity targets
  • Monitor of individual performance, quality and productivity
  • Ensure that the workload is equitably distributed within the team
  • Effectively schedule, and manage, all breaks to ensure that the Team is adequately resourced at all times
  • Management of holiday and absence in the team
  • Act upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately
  • Update the team with changes in procedures
  • Facilitate regular team meetings
  • Conduct return to work interviews when Team members return to work following an absence
  • Conduct all 12 week reviews for new Team Members
  • Conduct monthly one to one review meetings for all Team Members
  • Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed
  • Liaise with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development
  • Be involved in the resolution of discipline/grievance/performance issues in line with the firm's policies
  • Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion
  • Understand all aspects of the process and where appropriate undertake tasks within the process

The following are essential:

  • Experience of managing and leading a team of administration/customer service staff within a busy office based environment
  • Ability to meet tight deadlines and targets & work under pressure
  • Good team player, but, also ability to work on own initiative
  • Good attention to detail
  • Good communication and customer service skills
  • Good organisational skills
  • Good data input skills
  • Experience of working in a high volume environment
  • Previous administrative experience
  • GCSE Maths and English (Grade C or above)

Reference: 34406004

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