Team Leader

Posted 13 November by RZ Group

TEAM LEADER; CUSTOMER SERVICE TEAM LEADER

Location: Edinburgh
Duration: Permanent, Full Time
Salary: Up to £26,000 DOE
Benefits: 32 days holiday/Pension Scheme/Life Assurance

Overview:
RZ Group is working in exclusive partnership to find a vibrant and forward thinking team leader for a multi-lingual customer service contact centre.

Cultural fit, and being able to bring a fresh and focused approach to this position is extremely important. The office is designed to be a place where people feel welcome, included, and passionate about contributing to an exciting vision.

The Role:
From the Edinburgh office you will manage and support a team of customer service professional to deliver outstanding results

The Company:
An international market leading business who has experienced very positive growth and results, and is now actively expanding their global operations.

Key Requirements:
We are looking for someone with a proven background of;

* Managing a team of customer service representatives
* Consistently achieving KPI's
* Taking initiative and championing a business's vision
* Strong communication skills
* Working through disciplinary processes when needed
* Working within policies, procedures, and statutory requirements

Recruitment Zone acting as an employment agency in regard to this advert.

Reference: 33783193

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