Team Leader - Southampton - Salary of £23,500

Posted 2 days ago by Bond Williams Easy Apply

Team Leader - Southampton - Salary of £23,500

Our client, a globally successful company based in Southampton, are currently seeking an experienced Team Leader to join their Product Support team.
Previous Team Leader experience is essential for this role.
Your duties will include:

  • Responsible for managing a team of Product Support Agents and providing support, development and training as required
  • Understand all products, services, procedures and guidelines and communicate the same to all team members
  • Ensure your team meets the department targets set of them
  • Implement guidelines where required
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to
  • Assist with any issues your team may have
  • Coach and train to improve performance levels as required
  • Make sure the team are delivering excellent customer service
  • Complete regular 1:2:1's

Skills and experience required:

  • Proven team leader experience
  • Excellent leadership skills
  • Able to supervise, coach and mentor team members
  • Ability to multi task
  • Self motivated
  • CRM system experience
  • Good interpersonal and communication skills
  • Call Centre experience would be an advantage

For more information please contact Hannah Darby on the Office and Commercial team at Bond Williams Professional Recruitment.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Required skills

  • retail
  • IT
  • call centre
  • products
  • customer service
  • supervisor
  • product
  • team
  • team leader
  • team manager
  • product manager
  • call centre team leader
  • team supervisor
  • retail team leader
  • product team

Reference: 34564568

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