Becoming a Team Leader (Pensions) with Capita:
Are you an experienced Team Leader with the ability to drive the performance of your team? Due to continued growth at our Belfast site, we are currently seeking proven Pensions Team Leaders looking for a new and exciting challenge who have what it takes to manage the performance, development, and training of their team!
What you will do:
You will manage a team of up to 20 Pensions Administrators, to deliver quality standards and service level targets through effective performance management. You will assist the Operations Manager to lead continuous improvement and enhance the contribution made by the business to the overall development of the business model.
Inspire, motivate, coach, and develop individuals to achieve outstanding performance through personal leadership style and behaviours
Allocation of work via a workflow management system
Develop culture of continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes procedures and people remain compliant
Manage the team to identify and mitigate risks to the business by applying appropriate level of technical expertise and knowledge of products, procedures, services, and systems
Accountability for ensuring the team's processes, procedures and people remain compliant with the Training & Competence scheme rules
Manage the team's quality framework and ensure the Quality Approach Summary is in line with business need and take appropriate rectifying actions following root cause analysis.
Your experience will include:
A proven Team Leader with Pensions experience
Ability to manage 121's, training and coaching, personal development plans and under performance
Can build and adhere to a work forecast plan, accurately forecasting changes to activity levels and experience of capacity planning
Ability to use data/metrics from the system to improve performance
Appropriate balance of performance management & technical experience
Strong Analytical and report writing skills - proficient in MS packages including Excel
About Capita Life & Pensions International
At Capita Life and Pensions International, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. Our expertise and our talented team help provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.
About Employee Benefits
Capita Employee Benefits (CEB) is one of the largest employee benefits consultancies in the UK; a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. Our vision is to be the leading integrated, technology-enabled administration and consultancy business in the employee benefits market. Joining our team here, you'll deliver transformational consultancy and administration services, underpinned by market-leading technology.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary and holiday allowance, we offe a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Postcode of where you will be working: BT1 3PR
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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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