Team Leader: Pension and Annuities Project

Posted 16 March by Momenta Operations Ltd Easy Apply

Team Leader: Pension and Annuities Project

What's the Role?

Our client, a "Big Four" Professional Services firm, is looking for Team Leaders to join a new high-profile pension case handling project in Gatwick. This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. You will be working with a high-quality team as part of a Past Business Review project related to retirement options.

Tell Me More

  • Start date: April 2018
  • Location: Gatwick, West Sussex commutable from London, Brighton and Guildford.
  • Rate: £210 per day
  • Duration: 12 months
  • Commitment to the duration of the contract is expected

The Benefits for You

You'll be working on a technical review project run by a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference.

Your day-to-day activities will include:

  • Managing a team of individuals to consistently meet productivity and quality targets;
  • Supporting team members achieve performance metrics through coaching;
  • Overseeing the case review process, including data gathering, customer contact, decision making and redress calculation;
  • Liaising directly with management day-to-day;
  • Creating a positive working environment within the team;
  • Managing operational risk

What Knowledge, Skills & Experience We Need

  • A background in financial services and complaint handling is essential
  • Experience in PBR is preferred but strong experience in other areas will also be considered
  • Minimum 6 months experience of managing teams to deliver stringent targets
  • Excellent stakeholder management and communication skills
  • Ability to manage work flow and work to demanding deadlines
  • Strong literacy, numerical and decision making skills
  • Previous experience using Microsoft Office, in particular Word and Excel

Reference: 34706793

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