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Team Leader - Data Subject Access Request Project

Posted 23 January by Momenta Operations Ltd Easy Apply Ended

Team Leader - Data Subject Access Request Project

What's the Role?

Our client, a "Big Four" Professional Services firm, is looking for a Team Leader to join a new Data Subject Access Request project in the North West. You will be given responsibility for managing a team of Quality Assurers and Case Handlers who will be handling customer information across personal and business accounts. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

  • February start dates
  • Location: North West
  • £210 - £220 daily rate
  • Contract until the end of 2018 (with a possible extension)

Your day-to-day activities will include:

  • Managing a team of Quality Assurers and Case Handlers to consistently meet productivity and quality targets
  • Driving performance of the team and feeding back to management
  • Overseeing the Data Subject Access Request process including data-gathering, customer contact and decision making
  • Working with a wide range of systems to manage data
  • Liaising directly with management day-to-day

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well as advancing your experience and developing new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

  • A minimum of two years' experience with managing teams in a target orientated environment is a must
  • A background in financial services and complaints-handling is essential.
  • Significant experience of managing teams towards stringent productivity and quality assurance targets
  • Strong numerical and decision-making skills and be able to create MI reports
  • Proven strengths in leading, coaching and motivating a team
  • Proficiency in Microsoft Office programs, especially Excel
  • Ability to manage multiple activities and prioritise tasks
  • Confidence to escalate issues to leadership team
  • Pro-active approach and ability to identify solutions to operational challenges
  • Candidates must have a University Degree or equivalent experience
  • Commitment to the duration of the project is expected

Next steps:

To express your interest in this opportunity, don't delay; please click Apply now

Reference: 34300939

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