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Team Leader Call Centre

Posted 31 January by Search Consultancy Ended

Team Leader - Call Centre
Permanent: £22,000 to £26,000 per annum

Team Leader - Call Centre
Permanent: £22,000 - £26,000 per annum (depending on experience)

If are you looking for an exciting new Team Leader position in Redhill/Reigate with great future opportunity then we would love to hear from you!

My client leading global advisory, Broking and Solutions Company and are looking for experienced Team Leader with a proven track record in delivering outstanding customer service and coaching others to produce high performing teams. As the successful candidate you will be a driven individual who works well under pressure and enjoys the pace and atmosphere of a busy contact centre.

Your responsibilities would include:

* Manage, coach and develop a team of Customer Service Advisors to ensure quality and productivity targets are met through monitoring of KPIs and performance
* Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets
* Innovative motivation of your team
* Support senior management
* Prepare and Plan for upcoming meetings and also follow up on actions raised

As a successful Team Leader you have the following:

* Passionate about people development and coaching, proven experience in performance management and call monitoring
* Work well under pressure and follow through on items to completion
* Strong communication skills, both written and verbal
* Decision making and problem solving skills
* Excellent planning and organisational skills
* Able to competently articulate business goals, performance requirements and lead the implementation of change

And in return there is a great benefits package including:

* Subsidised canteen
* Competitive pension scheme
* Childcare vouchers
* Bonus
* Flexible employment benefit scheme
* Extensive training and career development

Offers are subject to a Criminal record check and a Credit Check

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34366859

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