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Team Leader Call Centre

Posted 5 January by HR GO Recruitment Ended

JOB SPECIFICATION

POSITION: Team Leader

LOCATION: Birkenhead

SALARY: £18,000-£19,000

HOURS: Between 8am-10pm 5 days out of 7

REF: VR/00392

Due to continues growth and success my client is currently looking for number of Team Leaders to join a busy customer focused outsourced call centre based in Birkenhead

Job Summary:

To directly lead, manage and develop a team of Customer Service Agents to maximise their potential both individually and collectively. The ideal candidate will have previous experience within a Customer focused Managerial / Team Leader role, previous Call Centre experience is also advantageous.

Key Responsibilities

  • Manage the performance and development of team members through appropriate use of the performance Management system and a wide range of managerial techniques
  • Manage the delivery of campaign specific '<Pi's, SLA's and reports for the client and TCC
  • Ensure that quality is a key team driver which underpins all operational performance, proactively driving a culture of continuous improvement
  • Be first point of call for resolving escalated issues to the satisfaction of the client in a timely manner to minimise risk to the Company and the client
  • Maintain the highest levels of client and customer satisfaction within the campaign
  • Act as a role model in displaying The Contact Company values in all activity and communication, promoting a positive and professional image of TCC at all times

Person Specification All candidates must:

  • Have previous Team Leader, Supervisory or Managerial skills

Please call Nicola for more information on or email your CV to

Required skills

  • Team Leader Call Centre

Reference: 34150733

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