An opportunity here to work for a growing Fin Tech that focuses on new ways for businesses to access funding. Our client is looking for someone that can quickly progress to Team Leader after training and once comfortable in the role, with the immediate need being for someone with a call centre/sales/relationship management background who will call customers that have indicated a need for finance, taking them through their application and putting them in touch with interested Lenders.
The Company: Our client is a high profile, new Fin Tech start-up currently numbering 13 staff and growing quickly in an expanding sector. They have a hugely talented team that are helping to deliver their mission to provide the most user-friendly and transparent access for UK small business to SME Finance.
The Role: This position is the "face of our client’s business" dealing specifically with large or complicated funding requests, ongoing sales and customer service support to drive customer conversion rates and assisting with lender relationship management. You will call customers who have come to our client looking for business finance, taking them through the online application over the phone and then, as Lenders get interested in the customers business and request you will manage their contact/relationship with the Lender. There are three main areas to this job spec:
* Support development and packaging of large or complicated funding requests, tailoring them to the needs of finance providers - Work closely with customers to assess their funding needs and speed up the sales process by understanding Finance Partners requirements, ensuring customer introductions are delivered to their specifications, and as quickly as possible.
* Operational effectiveness and customer service excellence - You must be able to understand and break down the key activities of a 'sales cycle’ and can align work flow to drive maximum conversion. You should also be able to maximize sales effectiveness through pro-active use of CRM tools and positive engagement with customers.
* Lender relationship management - Maintain day-to-day working relationships with Finance Partners to ensure customers in pipeline are progressing and also work with the Head of Product to ensure the lender on-boarding is appropriately completed.
Skills / Experience Required: Our client is looking for a sales/call centre background and ideally, experience in the SME or alternative finance market. They are looking for someone able to progress into a Team Leader role, so any previous supervisory experience would be advantageous.
Additional Information: The salary for this role is up to £35,000 plus the potential for share options with 25 days holiday and a pension scheme available. There may also be the opportunity further down the line to work remotely 1-2 days per week.
The Team Leader position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.
- Account Manager
- Call Centre
- Relationship Management
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