Team Coach

Posted 9 October by Brite Recruitment Ltd

Team Coach

Bristol

Salary: Up to £26,000 + benefits

Our Client is a full-service, leading commercial law firm, with offices across the UK. They specialise in Real Estate, Banking and Finance, Commercial, Corporate, Employment, Dispute Resolution and Litigation.

You should have previous experience in a call-centre environment and should be confident delivering training team members to ensure all targets are being met.

Your responsibilities will include:

  • Training new starters and developing development plans for them
  • Reviewing telephone calls and providing face-to-face feedback
  • Reporting results to the team
  • Design and deliver new training packages
  • Assessing calls on appropriate content and providing scoring
  • Provide side-by-side coaching sessions
  • Monitor feedback from Clients and ensure this is logged correctly and feedback is given to the appropriate team member

Knowledge, Experience and Qualities needed:

  • Previous experience within a contact centre environment
  • Awareness of commercial concerns of clients in relation to mortgage possessions
  • Strong IT skills
  • Ability to understand the learning and development needs of team members, experience setting SMART objectives
  • Strong written and oral communication skills
  • Strong attention to detail and ability to work in a high-volume caseload environment

This is a full time, permanent role and would provide the right candidate with the opportunity to join a successful team working at for an innovative employer. If you believe this could be the ideal opportunity for you, email your CV to us directly, or call for more information

Required skills

  • Coaching
  • Contact Centre
  • Law
  • Law Firm
  • Training

Application questions

Are you working in a call centre environment?
Do you have experience coaching a team?
Do you have experience identify ways of improving processes?

Reference: 36313394

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