Team Coach (Supervisor Position)

Posted 13 March by Clue HQ

BRIEF DESCRIPTION

This supervisory position (internally known as a Team Coach) is located at our Clue HQ Birmingham location, the biggest Clue HQ site in the country. Clue HQ is expanding rapidly, and in preparation for new games opening at Clue HQ this year, we’re looking for a full time Team Coach to join our already fantastic team!The role will be responsible for looking after 20-30 team members at any one time, working directly with the Operations Manager.We try to have a relaxed atmosphere and create a great working environment for the team, which you’ll be working right alongside.Our busiest times are in the evenings and weekends. It would be expected for the Team Coach to be on site during these periods.

THE RIGHT CANDIDATE

The right candidate should be confident and well presented in front of our fantastic guests and be a fantastic example of the perfect Clue HQ Games Host. Previous experience in leading a team is an advantage. No previous escape game knowledge is required, but would be a bonus. Although not a 'performance’ role, candidates should be more than happy talking and presenting to groups of up to 30 people. Working under the Operations Manager, the focus of the position is to ensure the efficient recruitment and training of our world class escape game team.

WORKING HOURS & RATE OF PAY

Contracted Hours

42 hrs per week

Rate of Pay

£19,500 per annum

Typical Working Hours

Weekdays, weekends until 11.30pm (Mixture of daytime and evening shifts)

KEY RESPONSIBILITIES

• Driving the team to induce social media interaction via TripAdvisor and similar

• Day to day managing of the site, including maintenance of the games

• Running games with the team

• Answering emails, phone calls, social media enquiries, and managing bookings

• Working to budgets

• Ensuring the site complies to all health and safety objectives including fire safety checks and building regulations

• Create and maintain a fantastic working environment for our team

• Complete staff rotas and ensure it is communicated effectively

• Co-ordinate with staff and other site management teams via the team online messenger

• Ensure the high standards of site cleanliness are upheld at all times

• Actively communicate with potential corporate market clients

• Complete daily site and safety checks

• Induct new team members and ensure training documentation is fully completed

• Carry out training with new team members to the standard setup in training manuals

• Communicate daily with the Venue Operations Manager & Managing Director

• Assisting the Operations Manager with any other responsibilities

KEY SKILLS

• Being able to adapt to a flexible working week

• Fantastic guest service and understanding of a great experience

• Time and resource management

• Attention to detail

• Handyman skills to assist when maintaining games

• Ability to work with IT (limited knowledge acceptable)

• The ability to problem solve in high pressure situations

• Great interpersonal skills with good ability to communicate effectively

• To deputise on the behalf of the Operations Manager

EXPECTED EXPERIENCE & QUALIFICATIONS

• Management experience

• Experience working within the leisure industry directly with the general public

• Full UK Driving License

• Degree (Desirable only, particularly in the leisure industry)

Reference: 34672491

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