The Team Assistant will support the London Client Operations team with project administration and will be responsible for supporting the team in achieving their KPI's. With a low level of client contact, the Client Operations Assistant will be responsible for a broad range of data entry tasks, approving associate consultant invoices and sourcing consultants for onsite projects.
Key Accountabilities & Responsibilities:
*Build and develop strong relationships with key internal stakeholders - including associate consultants, Client Operations Managers, sales team members and regional colleagues.
*Support Client Operations Managers with client projects - including general data entry, general administration and reporting. Will be able to work and understand client & internal briefs and communicate the detail to various delivery colleagues.
*Ensure the accurate entry of information/data to systems (e.g. ORBIT) for a wide variety of regionally generated projects.
*Ensure that the requirements for Purchase Order tracking are understood and followed for all relevant projects
*Assist with the housekeeping of ORBIT and supporting documentation to support a smooth referral and engagement process.
*Assist Client Operations Managers with the approval of associate consultant charges.
*Support Client Operations Managers as required with organising on-site delivery programmes (out of office) and systems input and the collation and reporting of candidate feedback for such projects.
*Support the logistics of onsite delivery from material preparation to transportation of materials
*Track regional consultant and coach availability for onsite delivery
The above list is not exhaustive but indicative of the main aspects of the role. Duties and responsibilities may be added or amended from time to time).
Personal Attributes, Skills, Knowledge, and Experience:
*Passionate about customer service
*Proactive self-starter, plans and manages workload
*Clear and positive communicator
*Doesn't shy from difficult situations and remains accountable
*Excellent relationship building skills
*Highly organised and able to work under pressure
*Contributes to and develops a good team spirit
*Demonstrates flexibility and willingness to collaborate
*Excellent IT skills
*Understands the financial requirements of the business
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.