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Team Administrator - Norfolk & Suffolk

Posted 4 January by NHS Professionals Ended

Team Administrator - Norfolk and Suffolk NHS Foundation Trust

Based at Hellesdon Hospital

NHS Professionals is owned by the Department of Health and is the leading provider of managed flexible workforce services to the NHS. Simply, we provide more than 100,000 healthcare professionals including; nurses, doctors, midwives, allied health professionals and administrative staff to work shifts via our bank at our NHS client Trusts across the UK.

If you love working on the front line engaging with people then we want to hear from you. We are looking for someone who is highly motivated and organised, has strong Customer Service experience and enjoys working in a fast-paced environment.

Our team administrators provide day to day administrative support to our local Client Relationship team to help deliver a high level of service to our clients. They act as a point of contact for trust staff and our healthcare professionals, troubleshooting local issues, representing NHS Professionals within client trusts, liaising with internal departments on behalf of trusts and general administrative duties.

Occasional travel to other sites might be required, therefore a full UK driving license and your own car is desirable.

Key Tasks of the role:

  • Develop working relationships with Ward Managers, Flexible Workers and internal NHS Professionals Departments
  • To provide a point of contact for high volumes of telephone, email and face to face enquiries for the Trust and our healthcare professionals (Bank Members), responding to their queries.
  • Maintain accurate documentation and records and escalating matters as appropriate
  • Participate in the recruitment process of our healthcare workers by checking all documentation, ensuring it meets compliance requirements and forwarding to the relevant departments

We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme and 27 days’ annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.

Please note that in 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

Required skills

  • Customer Service
  • General Admin
  • Time Management

Reference: 34135411

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