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Switchboard Operator

Switchboard Operator

Posted 11 April by Search 4 Technology Ltd Easy Apply Ended

Switchboard Operator providing telephony and face to face support working on a 24*7 rota basis as required, to provide high quality telephony and face to face Switchboard support

The role

  • To receive and direct telephone calls through the switchboard, quickly and efficiently, acting in a courteous, helpful manner to callers at all times.
  • Handling challenging Switchboard Calls/Walk Ins and escalating to Switchboard Management as appropriate.
  • To follow direction from Management regarding current and future working practices including introduction of Service Improvements and KPIs.
  • To ensure that standard operating procedures are followed.
  • To participate in relevant training courses.
  • To receive and action any emergency calls for the on-site maintenance engineers
  • To receive and action all calls for on call personnel

Required skills

  • Telephone Manner
  • Receptionist Duties

Reference: 34328296

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