Swedish Speaking Customer Service Advisors

Posted 16 February by Rise Recruitment Ltd

Swedish Speaking Customer Service Advisor

Location: Kingston Upon Thames

Salary: £9-12 ph

Contract: Temp to Perm

Hours: Full time, 37.5 hours per week

Shifts: Monday - Friday 7am - 7pm, Saturday 10am - 3pm & Sunday 11am - 4pm (Flexibility with weekends is a MUST)

You will be working in a vibrant multilingual contact centre where you will be able to meet and work with like minded people. You should have a good telephone manner and enjoy helping people. Fluency in Swedish is essential, as is a strong grasp of English. You will be required to work 5 shifts a week, between Monday and Sunday.

- The successful applicant will be fluent in Swedish (Written and spoken).

- Ideally agent level contact centre/ office based customer service experience

- Fluency in written and spoken English

- Confidence when speaking with customers over the phone

- The ability to resolve all queries and complaints by telephone and email

- Be immediately available with no pre-booked holiday for one month

- Effectively managing and resolving all customer correspondence / issues by phone and email

- Working to agreed service levels and targets whilst ensuring service to customers is second to none

- Ensuring all issues and complaints are resolve during first contact

- Managing and updating internal customer databases and sensitive information

Required skills

  • Customer Service
  • Swedish

Application questions

Are you a fluent Swedish speaker?
Can you commute to Kingston Upon Thames on a regular basis?
Do you have experience working in Customer Service?
Do you have a strong grasp of English?

Reference: 34180472

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