Swedish or Danish Customer Service Agent, Complaints Handler

Posted 22 February by CPI SELECTION

Swedish or Danish Customer Service Agent, Complaints Handler

Working for an airline company

Contract, 18th March to 31st May 2018, can be extended


Pay rate £10.46 per hour PAYE or £12.00 per hour working via umbrella company

Working hours: Full time only, Monday to Friday 0900-1700

Responsibilities - Swedish or Danish Customer Service Agent, Complaints Handler

* Working for an airline company in their modern offices in Wembley with a great team environment and career progression 

* You will provide an excellent customer service experience to customers via email and chat to resolve their complaints and issue refunds in Swedish or Danish, you won’t be making or receiving calls, but providing primarily email - based support

* You will act as the sole point of contact for Swedish or Danish speaking customers and guide them through their query in a friendly and helpful manner

* You will investigate and research each complaint so they can be resolved as quickly as possible

* You will receive and direct complaints for further investigation

* You will create routine correspondence including letters and reports in Swedish or Danish

* You will establish effective working relationships with other agents from the customer service team

Ideal candidate - Swedish or Danish Customer Service Agent, Complaints Handler

* Fluent in Swedish and English or Danish and English

* At least 1-2 years experience in Swedish or Danish speaking customer support, customer service, handling complaints, administration, secretarial, clerical or a similar role

* Preferably experienced in a direct Swedish or Danish speaking customer-facing role and providing primarily email - based support

* Excellent written and communication skills in Swedish or Danish with particular ability to adjust tone based on customer's situation

* Excellent problem-solving abilities and technical aptitude

* Empathetic and can communicate in a caring and friendly manner

* Strong time management skills and motivation to exceed expectations

* IT savvy

* Strong team spirit with a passion and drive to help users and to deliver the best customer experience

* Enjoy working in a fast-paced environment

Salary, Hours and Benefits - Swedish or Danish Customer Service Agent, Complaints Handler

- £10.46 per hr (PAYE) or £12.00 phr (Umbrella)-Weekly pay

- 3-month Contract- opportunity to extend

- 37.5 hrs per week Monday to Friday Shifts from 09:00-17:00

If you're interested in this Swedish or Danish Customer Service Agent, Complaints Handler role please send your CV to

Keywords: Swedish speaker, Swedish admin, Swedish administration, Swedish customer service, Swedish customer care, aviation, Swedish airline agent, Swedish customer care advisor, Swedish office clerk, Swedish customer support, Swedish passenger support, refunds, Swedish claims handler, Swedish call centre agent, Swedish contact centre agent 

Danish speaker, Danish admin, Danish administration, Danish customer service, Danish customer care, Danish aviation, Danish airline, Danish customer care advisor, Danish office assistant, Danish office clerk, Danish customer support, Danish passenger support, refunds, Danish claims handler, Danish call centre agent, Danish contact centre agent

Application questions

Do you speak and write fluent English as well as Swedish or Danish?
Are you available to work full time from the 19th March to 31st May?
Are you IT savvy?
Do you have previous office based customer care experience?

Reference: 34538435

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