Supporter Services Executive
My client, who is an expert in their field and based in Chippenham, has a fantastic opportunity for a Customer Service professional to join their team in Melksham, moving to their amazing new premises in Chippenham!
This is a temporary to a full time position for the right person.
Manage contacts from clients, supporters and business areas as required. Answer telephone calls, process voicemails and emails (and any future channel of communication)
Assist supporters/clients by answering their queries (via all channels) professionally and in line with client requirements, and processing payments via multiple methods where required
Answer any calls and transfer to the relevant member of staff or record messages as appropriate
Generate outgoing calls and emails (and any future channel of communication) to supporters/clients as required to assist in the successful completion of queries/payments/complaints
Action customer service letters and winners proceeds/correspondence to supporters as required and record on Admin system
Action paperwork as required and record on Admin system and postal system
Process and action via FTP, electronic copies of documents as requested by client and per regular client activities
Action reports as per regular client activities
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