Supporter Services Executive

Posted 11 April by Bailey Employment Services Easy Apply
My client, who is an expert in their field, has a fantastic opportunity for a Customer Service professional to join their team in Melksham, and then moving to their fantastic new premises in Chippenham!.

My client, who is an expert in their field and based in Chippenham, has a fantastic opportunity for a Customer Service professional to join their team in Melksham, moving to their amazing new premises in Chippenham!

This is a temporary to a full time position for the right person.

Responsibilities

Manage contacts from clients, supporters and business areas as required. Answer telephone calls, process voicemails and emails (and any future channel of communication)

Assist supporters/clients by answering their queries (via all channels) professionally and in line with client requirements, and processing payments via multiple methods where required

Answer any calls and transfer to the relevant member of staff or record messages as appropriate

Generate outgoing calls and emails (and any future channel of communication) to supporters/clients as required to assist in the successful completion of queries/payments/complaints

Action customer service letters and winners proceeds/correspondence to supporters as required and record on Admin system

Action paperwork as required and record on Admin system and postal system

Process and action via FTP, electronic copies of documents as requested by client and per regular client activities

Action reports as per regular client activities

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Reference: 34688774

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