A Health Charity based in North London is currently looking for a Supporter Care Officer. This role will involve working as a key team member of a busy Supporter Care Team, ensuring that supporters receive the highest standard of customer service and that all fundraising income is processed and thanked in a timely manner.
Be the first point of contact for existing supporters and new donors who respond to our fundraising activities by the phone or by email, delivering outstanding supporter care.
Work in partnership with other areas of Fundraising & Communications to maximise the total lifetime fundraising potential of supporters, and awareness opportunities for the charity.
Be responsible for accurately processing donations across a range of income streams.
Input and maintain accurate donor records on the fundraising database, Raisers Edge, in a timely manner and produce fundraising reports as required.
Manage Gift Aid on supporter records. This will include setting up new declarations, ending and canceling declarations and sending out notifications to supporters
To ensure that equality policies and practices are fully integrated into all aspects of the work.
To participate in supervision, work planning and training as required.
To ensure data is managed to appropriate standards of Data Protection, in line with training provided.
The successful candidate will have the following skills and experience:
Experience of Fundraising databases
Excellent interpersonal and donor care skills.
Experience of office administration systems.
Ability to work effectively as part of a small team and to take initiative when appropriate.
Experience of working in fundraising or a charitable organisation.
Experience of delivering high-quality supporter/ customer care
If you have the stated requirements then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.
Closing date: ASAP
Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.