Support Worker

Posted 26 June by Hays Specialist Recruitment Limited
Easy Apply

Support Worker, Gillingham, Monday-Friday, Must be able to drive

Support Worker
Gillingham
37 Hours
Monday - Friday
Must be able to drive

Purpose of job Empower people to live independently

Responsibilities

  • Engage service users, providing practical support with life skills and achieving positive outcomes within agreed timescales demonstrating a high level of customer service.
  • Deliver the key performance indicators of the service contract.
  • Manage the case load throughput, ensuring you seek new referrals as well as closing cases appropriately in order to maximise the service delivery and the benefit to the community.
  • Collaborate with colleagues to deliver the objectives of the Community Strategy Action Plan.
  • Comply with the relevant regulatory framework standards in every aspect of service, ensuring all relevant paperwork regarding clients and the service delivery are maintained to an auditable standard.
  • Comply with all policies and procedures to ensure the safety and well being of yourself, your clients and your colleagues.
  • Working in partnership with other agencies to achieve agreed outcomes for service users.
  • Promote a positive environment ensuring all service users have an equal opportunity to succeed and their diverse needs are met
  • Undertake any other duties to achieve the purpose of the job.

Experience, knowledge and skills

  • Ability to build rapport with service users whilst maintaining professional boundaries
  • Proven ability to deal with challenging behaviour and resolve difficult situations
  • Ability to communicate clearly and adapt own personal style to different audiences and situations
  • Creative and tenacious problem solver
  • Written English skills sufficient to write: reports, support plans, incident records court appeals
  • Understanding of safeguarding practices
  • Experience of working within defined frameworks and complying with policies, procedures and guidelines
  • Knowledge of data protection regulations and experience of dealing with confidential information
  • Flexibility to adapt to a changing frameworks and ways of working
  • Promote a positive working environment and challenge negative behaviour, providing equal opportunities and valuing the diversity of the team.
  • Competent user of Microsoft products. Willing to learn in-house ICT systems.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 38320704

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