Support Worker

Posted 26 June by Hays Specialist Recruitment Limited
Easy Apply

Support Worker, Gillingham, Monday-Friday, Must be able to drive

Support Worker
37 Hours
Monday - Friday
Must be able to drive

Purpose of job Empower people to live independently


  • Engage service users, providing practical support with life skills and achieving positive outcomes within agreed timescales demonstrating a high level of customer service.
  • Deliver the key performance indicators of the service contract.
  • Manage the case load throughput, ensuring you seek new referrals as well as closing cases appropriately in order to maximise the service delivery and the benefit to the community.
  • Collaborate with colleagues to deliver the objectives of the Community Strategy Action Plan.
  • Comply with the relevant regulatory framework standards in every aspect of service, ensuring all relevant paperwork regarding clients and the service delivery are maintained to an auditable standard.
  • Comply with all policies and procedures to ensure the safety and well being of yourself, your clients and your colleagues.
  • Working in partnership with other agencies to achieve agreed outcomes for service users.
  • Promote a positive environment ensuring all service users have an equal opportunity to succeed and their diverse needs are met
  • Undertake any other duties to achieve the purpose of the job.

Experience, knowledge and skills

  • Ability to build rapport with service users whilst maintaining professional boundaries
  • Proven ability to deal with challenging behaviour and resolve difficult situations
  • Ability to communicate clearly and adapt own personal style to different audiences and situations
  • Creative and tenacious problem solver
  • Written English skills sufficient to write: reports, support plans, incident records court appeals
  • Understanding of safeguarding practices
  • Experience of working within defined frameworks and complying with policies, procedures and guidelines
  • Knowledge of data protection regulations and experience of dealing with confidential information
  • Flexibility to adapt to a changing frameworks and ways of working
  • Promote a positive working environment and challenge negative behaviour, providing equal opportunities and valuing the diversity of the team.
  • Competent user of Microsoft products. Willing to learn in-house ICT systems.

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Reference: 38320704

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