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Support Worker

Posted 5 January by Randstad Care Ended

Support Worker - Swansea

Make a difference! Focus on what matters - your patients! To help reduce the number of inappropriate and unnecessary attendances at Morriston Hospital and Princess of Wales Hospital Emergency Department (ED). The support worker will manage a small caseload of vulnerable individuals with complex needs and help to facilitate access to appropriate community based health and social care services to ensure that care is given at the right time, by the right agency and for the right health/ social care need.



  • Competitive salary
  • Accrued Holiday pay
  • Flexible working hours
  • Dedicated consultant to help guide you through the recruitment process


  • To undertake necessary risk assessments in accordance with the needs and as identified by the referrer.
  • To provide practical and emotional support to service users following the assessment of need and risk assessment.
  • Take a problem solving approach in supporting service users to set their own personal goals and targets and to work collaboratively with the service user to help them achieve their goals.
  • To work with service users in a holistic and empowering manner to ensure that the service user is central to all care and support provided.
  • To assist service users to develop appropriate life skills that would enable them to build confidence and self-esteem.
  • To assist the service user to plan, and manage their budget if appropriate.
  • To help the service user to access professional help and the support of others who can contribute to their sense of well-being and independence.
  • To work in a way that is user focused, compassionate, caring and sensitive, whilst maintaining clear professional boundaries.
  • Being proactive and continuously monitoring the needs of service users and making adjustments to support plans where necessary.
  • To act in accordance with the policies and procedures of the organisation.
  • As appropriate to respond to an emergency call out by the British Red Cross.
  • To participate in fund-raising events.
  • To undertake any other relevant duties within the overall scope of this post as may be required by the team leader and/or ILSM, which are reasonable and consistent with the grade of support worker.
  • To keep up-to-date accurate records of support provided to service users.
  • To complete all service user documentation in a timely manner.
  • To report to the Team Leader after each duty and ensure that the Lone Worker policy is fully complied with.
  • To participate in out-of-hours telephone support for service users on a rota basis for which an additional payment will be made To apply your learning from training and other professional development experiences to improve your practice and the service.

You will have at least 2 years experience of working within community based health and social care Statutory

or voluntary sector service

  • A valid DBS
  • An understanding of issues relating to the care and support of vulnerable people preferably in a domiciliary care setting
  • Good ICT skills
  • Good verbal and written communication skills
  • Has empathy and understanding of vulnerable adults
  • Team working skills; the ability to support others, work cooperatively, achieve a shared outcome and have regard for team mates
  • Ability to act on initiative in an effective way related to your role
  • Ability to work alone and unsupervised effectively
  • Understanding of key safeguarding issues such as POVA
  • Full UK driving license and car owner/have access to a vehicle

If you're looking to join a company with fantastic opportunities, competitive salary, working with a friendly team then this could be the role for you. To avoid missing out on such a brilliant opportunity to join a market leader in the area, please apply by either calling or via email

This role is open to receiving applications over the next 2 weeks. Within 10 days of the closing date, appropriate applicants will be invited to register with Randstad Care.

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

Reference: 34149437

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