Support Technician

Posted 1 week ago by Cherry Professional Limited
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Support Technician - Nottingham - £18k

Cherry Professional are currently recruiting for a Support Technician for their client based in Nottingham City Centre.

As a Support Technician you will be responsible for providing 1st line support to customers who are using the company's software across the UK and in over 60 countries worldwide.

Your responsibilities will include:

Dealing with questions and queries, as well as troubleshooting problems, by email or by phone; confidently escalating tickets from email to phone calls when more information is needed

Escalate development tickets, managing expectations with customers and ensuring tickets are resolved effectively and as quickly as possible

Listen, understand and help customers, ensuring that we're being really responsive at all times and delighting customers in their interaction with us

Nurture an interest in our software and keep yourself continually up to date with the latest features and changes

About you:

Be really customer-centric, with a drive to deliver an amazing service at each interaction

Solid experience within a customer-facing role, preferably within application support

Have an understanding of web-based applications

Have a real passion for technology

Be able to successfully juggle lots of different tasks at once

Have a solid knowledge of Excel and other MS Office applications

Be a great problem-solver

Be an excellent communicator in person, over the phone and in writing

Other roles that you may have applied for include Customer Service Executive, Helpdesk Assistant &Helpdesk Advisor.

Cherry Professional are advertising this role on behalf of the client.

Required skills

  • HR
  • Systems
  • IT

Reference: 37987133

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