Support Technician

Posted 10 October by ACS Performance
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Job Title: Support Technician

Are you a Support Technician looking to join an exciting well-established company? Our client is looking for a Support Technician who will report into to the Technical Support Team Leader to offer 1st & 2nd line software and hardware support to UK & worldwide customers, using verbal and written communication methods.

Responsibilities:

  • To provide prompt 1st and 2nd line telephone or dial in support dealing with our customers and worldwide distributors.
  • Investigating faults and technical issues, documenting and following up to closure.
  • High level of Ticket Management required for your workload
  • Raising appropriate Field Service Work Orders for engineers
  • Setting up test systems to mimic customer faults.
  • Reporting bugs to R&D and working with R&D to provide resolution to customer issues.

Requirements:

  • Maths and English C grade
  • IT qualification
  • Working knowledge of IT networking and IT support environment
  • Working knowledge of Access and SQL databases
  • Working knowledge of Applications support

ACS are recruiting for a Support Technician. If you feel that you have the skills and experience required in this advertisement to be a Support Technician, please submit your CV including an outline of your experience as a Support Technician. It is always a good idea to include a covering letter outlining your experience as a Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Support Technician role you desire.

Required skills

  • "2nd line support" "3rd line support" "line engineer" "IT" "technical support"

Reference: 36330537

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