IT Support Desk Analyst (temporary)

Posted Today by Jobseekers Recruitment Services
Easy Apply Featured

Register and upload your CV to apply with just one click

Key Responsibilities

  • Accurate logging, categorising and prioritising of contacts in our service management tool
  • Ability to provide a positive Service Desk experience
  • Undertake analysis, diagnosis and resolution of first line incidents and service requests via phone, email and face to face contact
  • Ensure the resolution of issues in accordance with agreed Service Levels and identify opportunities support continual process improvement
  • Make outbound phone calls to customers keeping them informed as required
  • The ability to communicate technical issues to a non-technical audience
  • Progress calls to other I.S. support teams if they cannot be resolved at initial point of contact
  • Proactively producing Knowledge Base documentation for new found fixes, for ease of future resolution
  • Identify and work towards Service Improvements.

Required skills

  • Active Directory
  • Customer Service
  • ITIL

Reference: 40554466

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job