Support Consultant

Posted 22 May by Frossell Downing Recruitment Easy Apply Featured

Support Consultant

£23,000 per annum


Milton Keynes

Must possess a second class degree or above


· 25 Days annual leave (plus bank holidays)

· Personal Training Budget of £1,000 per annum (in addition to other training opportunities provided)

· Contributory Company Pension Scheme

· 16-25 Railcard / National Rail Card

·Perkbox employee perks and rewards

· Other benefits, including multiple social and charity events each year, summer and Christmas party

Our client is looking for a Support consultant. You will be a member of the Support Team and have a variety of responsibilities that contribute to the successful delivery of customer contracts. In the role of Support Consultant, you will ensure all users get the best possible experience from using the company’s technology, by providing first-class customer service, training users to buy services as efficiently as possible and ensuring the technology works effectively, so that all users can realise maximum value from our products. This is a perfect opportunity for a recent graduate who wants to work within an organisation that is modern and forward thinking.The company has invested highly in creating an office environment which is not only technologically well-equipped but provides an innovative and futuristic atmosphere to work in. They employ largely on talent and personality with experience coming second, they believe that no one person is the same and therefore development is centred around the individual, and the entire management team takes an active role in the development of all their people.

Key Responsibilities

·Provide reactive telephone and live chat support to users of the company’s technology, in line with pre-defined SLAs

·Improve overall customer satisfaction via interactions with users face to face and through the support channels

·Pro-actively engage with users through phone calls, emails as well as face to face

· Regular surveys and gathering of feedback from users to determine where improvements to the technology and customer experience can be made,which will benefit users and in turn increase their advocacy of the technology

·Proactively monitor each client’s Measures of Success to identify potential issues before they occur and impact on the client’s objectives

·Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives

· Regular site visits, delivering presentations and briefings where required

· Occasional travel (expenses paid) and/or flexible working hours depending on how the business grows over the coming months

Essential Skills

· Degree educated, second class honours or above

· Excellent communication skills

· Customer driven with the ability to build long term relationships

· Good presentation skills

· Good level of analytical skills


· Experience in a customer service / client facing environment


· A willingness to take initiative and responsibility

· A strong focus on customer service / experience

· Tenacious and adaptable

· Ability to plan and manage change

· Strong ability to multi task and prioritise

· Target driven with an ability to work well under pressure and meet tight deadlines

· Strong problem solving and organisation skills

· Proactive attitude to work

To apply for the above position please contact FrossellDowning.

Reference: 34536711

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