Support Analyst, Watford, £24,000 + Excellent Bonus & Benefits
Are you an ambitious, driven individual with previous Office-based Customer support experience and excellent communication skills? Are you looking for a role which has amazing growth and career development opportunities?
Do you want to work for a company who make positive changes to people's lives?
Our client, a growing and dynamic company, is looking for intuitive individuals with strong problem solving skills to join their growing customer care department.
This amazing role can help to support and transform lives by offering product support and related information to their customers.
As a Product Support Specialist, you will be responsible for resolving technical support issues and following up on product observations and interactions. Therefore it is essential that you possess excellent communication skills and the ability to work effectively but calmly under pressure.
- Offering safe and efficient product related information and assistance to customers.
- Responsible for resolving technical support issues.
- Dealing with customer enquiries.
- Acting on training to ensure accurate and up to date product and system knowledge.
- Ability to prioritise tasks to achieve KPI’s.
- Effective multi-tasking.
- Basic to intermediate level of math skills required.
- Ability to remain calm under pressure.
- Excellent interpersonal skills.
Keywords: Product Support Specialist, Customer Care,Customer Services, Customer Support Specialist,
Commutable from the following locations: Watford, Hemel Hempstead, St. Albans, Edgware, Hatfield, Harrow, Hertfordshire.
Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK.
- Customer Service
- Product Support