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Support Analyst

Posted 23 February by Access Group Easy Apply Featured Ended
Join the Access Family to deliver increasingly more value in the Access Hospitality sector to customers like Gourmet Burger Kitchen, EAT, itsu and Castle Rock Brewery.
This is a really varied role providing telephone and email support to Customers in the hospitality sector. The support queries could be hardware related i.e. tills, PDQ's and printers or software related.
You will be required to work various shifts as the team provides customer support between 7:30am and 9:00pm Monday to Friday and also weekend support (approximately one weekend a month on a rota).
Main Duties and Responsibilities:
·Accept and resolve customer hardware and software queries and problems
·Update in-house call system - ensure accurate record-keeping
·Ensure that the customer is kept informed on the status of logged calls
·Make effective use of field service engineers when organising workload
Skills and Experience:
·Effective communication skills via telephone and email
·Confidence, clarity and warmth in dealing with customers
·Customer service aptitude
·Teamwork approach
·Problem solving abilities
·A passion for IT
·Strong initiative
·A determined attitude
·A good working knowledge of computer networking
·A good working knowledge of PCs, Microsoft software programs and/or other bespoke software packages
·A good working knowledge of SQL databases
·Experience in Point of Sale (POS) hardware and stock control software would be a distinct advantage
What's in for me?
·Competitive salary
·Excellent career opportunities
·Flexible benefits and retail discounts
·Discounted gym membership
·Quarterly Company Get Together's and Annual Social Events
·Fantastic working environment

The Company
Access UK Ltd
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
If this opportunity interests you, please apply.

Reference: 34545486

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