Support Analyst

Posted 8 June by EMIS Group PLC

Our support services team has over 160 members, who work together to share their wealth of knowledge with both each other and our customers, whilst supporting customers across the whole of the United Kingdom. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. This is an opportunity to establish your career in a company keen to support and develop every one of our people.

About the role

We want people who love their job, and this is really obvious in our support services team. The environment is made for people who really want to make a positive difference. In this role you will be the first point of contact to all our customers, recording the issues they are having, diagnosing them and then trying to resolve them. If resolving them isn`t possible then you will need to escalate them. There is opportunity to increase your knowledge with on the job learning opportunities on tools such as SQL, Windows Server 2000/2003 etc. This role is perfect for somebody with exceptional customer service skills alongside a good understanding of IT that is looking to build a career. If you`ve already got SQL experience, we have other opportunities so please still apply and we`d be happy to talk to you in more detail!

Our team

You`ll join a team that is a forward thinking, enthusiastic and hard working. Our support analysts regularly get involved with social events such as company backed charity events.

Who you are

We want to make sure you are set for success, this isn`t all about your skills and that is why we would love to talk to you even if perhaps you don`t fit all of the below.

  • customer service experience
  • contact centre, service desk or application support experience
  • excellent written and verbal communication skills
  • understanding of ITIL foundation

Who we are

We work in every major healthcare setting, providing technology, information and health screening. Committed to supporting longer healthier lives for everyone, we aim to work with 75% of the UK`s healthcare professionals by 2020 - from connecting care providers with their patients, to making sure every clinician has the information they need to deliver the best patient care.

If you think you have the skills we`re looking for to strengthen our team we`d love to hear from you so press that apply button now!

Required skills

  • Customer Service
  • Technical Support

Reference: 34521459

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