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Support Analyst - Macclesfield

Posted 19 September by Access Group Featured Ended

The role

Do you have accounting knowledge and great customer service skills?

Are you looking for a new career opportunity? If yes please read on!

We are looking for the right candidate to join our highly skilled team of support professionals.

You will have a focused approach to delivering exceptional customer service, you will handle every support situation in the same way that you would expect if it were you calling in for assistance, plus a little more. Customer retention is one of the biggest drivers to the success of Access and this success is reliant on your professional approach. You will work closely with the Team Leader to assist in the overall management and performance of the Support Team.

You will develop a broad knowledge of our software and its debugging tools to identify and resolve issues within the data and data structure. The core hours of the Support Team are 8:00am - 6:00pm, Monday to Friday, 37.5 hours per week.

Skills and Experience:

  • Accounting knowledge is essential
  • Effective communication skills via telephone and email
  • Confidence, clarity and warmth in dealing with customers
  • The ability to plan and self-organise
  • Customer service aptitude
  • Teamwork approach
  • Problem solving abilities
  • A passion for IT
  • Strong initiative
  • A determined attitude

Whats in for me?

  • Competitive salary
  • Excellent career opportunities
  • Flexible benefits and retail discounts
  • Discounted gym membership
  • Quarterly Company Get Together's and Annual Social Events
  • Fantastic working environment

The Company

Over the last 3 years we have grown from 380 employees to now currently just over 1250 through both organic and acquired growth. Access have a 2020 vision to double the size of the company, which will create huge opportunity for employees and see us gain even more market share. At the moment we have over 10,000 customers who use our range of software and services including ERP, finance, HR, Payroll, CRM, warehousing, business intelligence, professional services automation and manufacturing.

If this opportunity interests you, please apply.

Reference: 33037470

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