Support Analyst; 1st/2nd; Office 2013; WAN/LAN; £115; W.London

Posted 14 March by Langley James Easy Apply Ending soon
Support Analyst needed at a well known Retail company based in West London, near Park Royal Station, paying up to £115 a day. My client is on the hunt for a Support Analyst to carry our 1st/2nd Line Support, initially on a 1 month period with a strong possibility to be extended.

Support Analyst will be joining a team of 3, supporting around 120 users. Can expect around 40 tickets a day on average.

Key Areas

·Proven experience gained within an IT help desk/ technical support space and service delivery
·Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 7 and above), Microsoft Office Suite (2013 and above), off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
·Providing desktop/laptop break/fix/maintenance support
·Providing support to growing mobility platform (iPhone, iPad, Android and windows based platform)
·Windows OS (7 and above)
·Outstanding troubleshooting skills in WAN/LAN/Desktop situations
·To support and be actively involved in key IT projects

Support Analyst must have a real passion for their work. This is very much a hands on role and will require a proactive approach. Support Analyst must be have great communication skills and be comfortable joining a close-knit team, working in a friendly casual environment.

If this opportunity interests you then waste no time in applying!

This opportunity will not around forever!

Required skills

  • Support Analyst; 1st/2nd; Office 2013; WAN/LAN; £115; W.London

Reference: 34688263

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