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Supply Chain, Key Account Manager

Supply Chain, Key Account Manager

Posted 14 March by Alchemy Recruitment Ltd Easy Apply Ended

A Global Freight Forwarder is currently seeking a new Key Account Manager to support a prestigious client.

Main Responsibilities:

  • Act as a key point of contact for the customer,
  • Resolve queries and manage any escalations
  • Lead and manage a team of customer services focused executives
  • Provide consistent, high quality customer service for the Customer
  • Engage directly with Sales, Regional/Global Account Directors and Managers of large accounts.
  • Assist with management reporting
  • Oversee shipments and ensure they are executed on time
  • Assist with planning and coordination as required
  • Establish service delivery requirements for all customers managed within the team
  • Meet with the relevant Commercial team on a regular basis to review service delivery and agree actions to help drive improvement in performance
  • Carry out regular reviews with customers
  • Give frequent updates to the commercial team on service delivery performance and cross-sell or up-sell opportunities
  • Communicate with other Key Account Managers, local and regional Management and Commercial teams on the market/customer updates/issues & service requests


  • Experience in a customer facing role in Supply Chain or Freight Forwarding
  • Freight Forwarding or Logistics experience
  • A strong understanding and knowledge of Supply Chain Management, Ocean, Air and Landside Services Products
  • An understanding of Procurement/Trade Lane Management/Pricing/Quotations would be beneficial
  • Excellent Account Management and Customer Service skills

Key Skills:

  • Freight Forwarding
  • Logistics
  • Supply chain
  • Account Management
  • Customer Services
  • Team Management

More more information on this fantastic opportunity to develop your career, please apply today!

Reference: 34680018

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