Supply Chain Coordinator

Posted 13 March by Marketplace Group Easy Apply

Cosmetics and Toiletries Manufacturer requires a Supply Chain Coordinator to provide operational supply chain and customer service support through the establishment and continuation of effective business relationships. The service will be underpinned through the effective management/provision of relevant data/information to ensure maximum customer satisfaction and business efficiencies.

  • Obtain & record customer authorisation on all orders prior to progressing into manufacture.
  • Send order confirmations to customers on all orders ensuring that they are correct and accurate.
  • Ensure that the customer is aware of any amendments specific to any orders placed providing full transparency between the customer and company.
  • Proactively develop robust and meaningful relationships with all relevant customer contacts.
  • Initiate and lead customer/internal meetings when required.
  • Participate in review meetings, where appropriate (on site or off site), with key customers, gathering and presenting information as requested by respective Sales colleagues and be prepared to take notes and drive and monitor actions where necessary/agreed.
  • Prepare and action all supplementary invoice and credit requests in line with respective Sales colleague’s guidance.
  • Maintain accurate and efficient records specific to all orders & customer communication.
  • Be prepared to support other accounts within the team to provide support when required.
  • Record and respond to all customer enquiries in a professional & efficient manner.
  • Complete and maintain the respective customer services procedure for each managed account.
  • Ensure full working knowledge of any and all customer specific data systems, processes and working methodologies where required.
  • Participate in any training required to any customer specific data systems, processes and working methodologies where required and be the nominated lead for any internal training for other colleagues.
  • Use and maintain customer internet portal and EDI systems.
  • Provide any and all relevant data specific to rate of sales, availability, forecasts and performance as deemed necessary and appropriate.
  • Be the main point of contact for all customer communication on free issue component/material needs to ensure on site for production.
  • Send appropriate paperwork, from deliveries of componentry/materials received from the customer.
  • Monitor and issue stock lists of our current stock holding for all componentry/materials, for individual customers.

Monitor unallocated customer supplied materials and ensure stock is returned or destroyed within 4 weeks of final production.

  • Receive, process & confirm customer orders in line with costed MOQ, quotations and product lead-times
  • Attend daily production planning meetings, when necessary, to identify the status of customer orders and communicate accordingly.
  • Identify & communicate sales production priorities; acting as the customer representative on site to ensure excellence in customer service.
  • Ensure close liaison with Project Management and Sales to progress new orders & customer requests as efficiently as possible.
  • Monitor rate of sales to create and maintain forecasts, using previous sales data and forecasted volumes, to determine if new orders are needed, or existing orders need to be amended, seeking customer approval where needed.
  • Create, maintain & distribute customer specific delivery schedules
  • Produce end of period analysis as required to cover OTIF and any other KPI requirements
  • Provide firm order status for monthly sales forecast
  • Ensure all Fourth Shift control screens are maintained, accurate and up to date, with new data/amendments.
  • System (COAN - Fourth Shift) messages to be reviewed and actioned daily.
  • Order books to be constantly reviewed, showing accurate shipping dates & quantities for all orders.
  • Sales Orders (COMTs) are fully updated with correct OTIF dates complete with notes for delays, shortages & changes etc.
  • All customer orders, schedules, forecasts and confirmations to be stored on internal systems for easy reference by all & accurate referencing for audit purposes.

Reference: 34673389

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