Supervisory officer

Posted 6 April by Time Recruitment Easy Apply
Supervisory Officer

£17,000 + OTE £500 PCM

To work within a team responsible for client retention to proactively liaise with clients to ensure the success of their Individual Voluntary Agreement (IVA)..

Scope of Job

"Assume responsibility for an allocation of clients who are experiencing changes in circumstances or who are in breach of the IVA terms.

"Maintain regular contact with clients with the aim of:
oRemedying breach;
oMaking payment arrangements;
oMaintaining payment arrangements;
oCollecting token payments;
oRetaining clients.

"Issue a Notice of Breach where IVA terms are in breach.

"Assist clients to remedy or prevent breach by:
oMaking payment arrangements;
oUsing terms of proposal or modifications to reduce payments;
oIdentifying where a variation is appropriate.

"Terminate cases where appropriate with authority from management.
"Where a case is to be terminated, identify if it is possible to retain business via debt management or bankruptcy and notify team leader to make referral.
"Seek advice when necessary from Quality Control Team (QCT) or IP.
"Deal with general queries from clients and creditors, where these are not related to Annual and income reviews

Experience

"Experience of IVA industry.
"Excellent organisational skills with the ability to plan and prioritise workloads.
"Highly self motivated with the ability to work on own initiative.
"Excellent written and verbal communication skills.
"PC and keyboard skills including Microsoft Word and Microsoft Excel.
"Excellent organisational skills required.

Required skills

  • admin
  • data entry
  • junior admin

Reference: 34847213

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