Supervisor - Luxury Swimwear

Posted 23 February by 24 Seven Easy Apply

Client overview:

My client, a luxury swimwear and beachwear brand in London is currently looking for a supervisor to help organize and run our retail store and fill in for the store manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Position overview:

Supervisor responsibilities include training sales associates, monitoring inventory and ordering merchandise based on demand. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers. Ultimately, the duties of the Supervisor are to make sure our stores operate effectively, and that we keep our customers happy.

Key responsibilities:

• Assist the Retail Store Manager in planning and implementing strategies to attract customers

• Coordinate daily customer service operations (sales processes, orders, payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Create reports analyze and interpret retail data

• Conduct regular audits to ensure the store is functionable and presentable

• Act our store’s representative and set an example for our staff


• Proven experience as a Retail Supervisor or similar position

• Leadership and organizational abilities, managing 2-3 staff

• Interpersonal and communication skills

• Problem – solving attitude

• Flexibility to work in shifts

Experience with recruiting and performance evaluation processes

Reference: 34544465

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