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Student Retention Project Coordinator

Student Retention Project Coordinator

Posted 28 September by Pearson

Student Retention Project Coordinator


Our Organisation

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional environment to develop your professional career!

Your Opportunity

  • Student Retention Project Coordinator

  • Can be based in either Central London or Harlow Essex office – your preference

  • Permanent & full-time working 37.5 hours per week

  • Salary negotiable depending on experience – please specify your expectation

We now have an exciting career opportunity to join our Pearson family as Student Retention Coordinator where you will work closely with our Student Retention Managers who are the main point of contact for our University Partners regarding academic matters and ongoing student retention. This role will provide central administrative support to the Student Retention Managers and focus on core activities which secure revenue and ongoing student retention for the team. This role will also be responsible for liaising with our University partners and Student Success Advisors/customer-facing teams to resolve individual issues raised by students.

This role sits within our Pearson Online Learning Service (POLS) Partnership Operations team and will be involved in projects, supporting the Student Retention Managers and Project Managers to help scope out and deliver University partner facing projects. You’ll be the first point of contact for partnership communications and you’ll use Issues Trackers to coordinate with our Student Advisors to collect relevant information relating to the enquiry/issue, escalating to Student Retention Managers where appropriate. It will be your responsibility to liaise with our University partner and Faculties to resolve individual queries ensuring these are closed in a timely manner.

With full training provided, you will complete the project/administrative support process for student module enrolments using the Salesforce system. This will require excellent attention to detail, error-checking and working with accuracy at all times. You will liaise with Student Advisors to ensure details from students are recorded accurately, for example for new module enrolments etc. Your other project support responsibilities will include running reports and communicating on student census related details, billings etc. You’ll update Faculties and Schools with accurate student data and create and carry out End of Module Surveys, circulating and sending reminders and feedback/outcomes.

Our Successful Candidate

We are interested in applicants with experience in an Education/Student Services position with excellent administration and coordinating skills. You’ll have experience working with reports, analysing data and reporting/communicating trends. You’ll need excellent verbal and written communication skills as we are looking for a professional who can build effective working relationships with stakeholders, including internal employees and external clients/University partners.

You’ll have the ability to multi-task, and work well in a fast-paced, demanding environment with tight timelines. You’ll need to be confident in prioritising issues, probing for more information and handling escalations. It would be an advantage to have worked in a Project Coordinator role and have knowledge of UK University procedures. It would also be desirable to have experience using Salesforce or a similar CRM system.

Transform your expertise to a new level - we have many exciting and dynamic projects to look forward to in 2021 therefore now is the ideal time to join our Pearson family. Apply now for a highly rewarding and truly global career!

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

  • (Currently) working from home through COVID-19 restrictions.

  • A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

Please complete and submit your application before midnight on 7 October 2

Reference: 40974039

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