Role/Job title: Branch Manager
Reporting to: Area Manager
We are an established and very successful O2 Franchise operating a number of retail stores. We are looking to recruit an ambitious, dynamic and talented manager to manage our store in Southall. You should be an experienced manager who is used to operating in a high footfall retail environment.
Are you a confident and natural leader who is driven by success? Do you strive to bring out the best in your team? Do you possess innovative ideas to maximise sales? Do you constantly push boundaries, exceeding customer expectations? If this is you, then this is an opportunity for you to work for one of the most prestigious brands in a truly inspirational environment!
Take ultimate responsibility to ensure the smooth and efficient running of the store, providing direction and leadership for all store colleagues to maximise sales and profit of the store, whilst delivering exceptional customer service within an agreed business plan.
Achieve company targets by generating sales so that the store achieves profitable growth
Manage all Key Performance Indicators to minimum company expectations
Deliver high levels of customer service and ensure that all transactions are completed with integrity and courtesy and that any customer enquiries or issues are resolved satisfactory
Complete accurately and promptly all required in-store administration and management information reports, including store rotas
Protect and secure company stock, property and cash to minimise the risk of loss and that all policy and procedures are in place to meet company audit requirements
Manage colleague performance to ensure all colleagues have clear targets and are motivated to achieve them
Encourage and support staff in completing all relevant training.
Take personal ownership of own training needs.
Communicate and update staff on all company communications and initiatives.
Demonstrate strong commercial awareness by maintaining awareness of current market trends and monitoring local competitors to maximise sales and enhance the stores profitability
Maintain company standards, including correct and accurate implementation of company directives on merchandising, pricing and point of sale materials
To maintain and monitor all store systems to ensure they are operating effectively and efficiently
Implement and maintain all Health and safety regulations
Adhere to all company policy’s and procedures and lead team by example to ensure they are fully implemented.
Skills and Knowledge required
2 - 3yrs experience of working in retail sales management within the mobile sector
Ability to demonstrate proven results of achieving targets and key performance indicators
Clear communication skills
Organisational and Planning skills
Ability to adapt and deliver in a fast paced environment
Experience of managing, developing and coaching a team
Ability to relate to staff at all levels and foster a team environment
Excellent customer service skills
Minimum GCSE in Maths and English required
If you believe that you are the right person for the job, then please apply now by submitting a copy of your CV.
- Management Experience
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