Valunation is the surveying arm of the Spicerhaart group providing nationwide survey and valuation solutions to major UK mortgage lenders, property companies and private individuals.
ROLE PURPOSE:
You will be responsible for the typing of reports and other documents received from Surveyors via an audio recording (WinScribe) along with various administrative duties to support the business.
Key Performance Indicators that you will be specifically targeted on are:-
- Productivity Ratio
- Average jobs per days worked
- Average typing minutes
These targets may change or be added to in line with business requirements
KEY OBJECTIVES:
- Production of a variety of survey and valuation reports
- Ensuring workload timescales are managed effectively
- Dealing with any queries or problems
- Updating and maintenance of records on in-house systems
- Other administrative activities as required
PRIMARY SKILLS AND QUALIFICATIONS
Accurate speed of min 60 w.p.m
Excellent standard of English both written and verbal
Customer service background and ability to take and accept customer feedback
Excellent time management skills and the ability to work independently and as part of a team
Computer skills such as Word, Excel, Internet and email
Confident telephone manner
Attend meetings and training events to meet the ongoing development of the role and the needs of the Company
BEHAVIOURS
Planning and organising
Results orientation, initiative and pro-activity
Team work, relationship building, communication, inter-personal skills
Resilience, confidence, decisiveness
Adaptability
Accuracy/Attention to detail
Customer Focus
Reference: 34657914
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