SSU Typist

Valunation is the surveying arm of the Spicerhaart group providing nationwide survey and valuation solutions to major UK mortgage lenders, property companies and private individuals.

ROLE PURPOSE:

You will be responsible for the typing of reports and other documents received from Surveyors via an audio recording (WinScribe) along with various administrative duties to support the business.

Key Performance Indicators that you will be specifically targeted on are:-

• Productivity Ratio
• Average jobs per days worked
• Average typing minutes

These targets may change or be added to in line with business requirements

KEY OBJECTIVES:

• Production of a variety of survey and valuation reports
• Ensuring workload timescales are managed effectively
• Dealing with any queries or problems
• Updating and maintenance of records on in-house systems
• Other administrative activities as required

PRIMARY SKILLS AND QUALIFICATIONS

Accurate speed of min 60 w.p.m

Excellent standard of English both written and verbal

Customer service background and ability to take and accept customer feedback

Excellent time management skills and the ability to work independently and as part of a team

Computer skills such as Word, Excel, Internet and email

Confident telephone manner

Attend meetings and training events to meet the ongoing development of the role and the needs of the Company

BEHAVIOURS

Planning and organising

Results orientation, initiative and pro-activity

Team work, relationship building, communication, inter-personal skills

Resilience, confidence, decisiveness

Adaptability

Accuracy/Attention to detail

Customer Focus