About the Client
My client is a financial services provider, serious about being on the cutting edge of speech analytics.
About the Role
Are you looking to shape a department, be a true go-to person for various business units, and thrive in analytical environments? My client has introduced a new speech analytics system, has trained several BAU users how to use it and are now looking for an experienced expert in speech analytics to tie the teams together.
What we are looking for
You will have previous experience as a Senior Speech Analytics Analyst or Team leader. The role involves:
- Thorough understanding of speech analytics category building
- Outstanding stakeholder management across a number of internal divisions
- The ability to extract specific details from large data sets
- Advanced Excel knowledge
- Good presentation skills
- Experience running group meetings
About the Offer
Up to £40K + 10% bonus + EXCELLENT benefits!
Ray Hoppe, Consultant
- Business Analyst
- Contact Centre
- Customer Service Operations
- Customer Journeys
- Operational Excellence