Speech Analytics Specialist - Leeds

Posted 26 January by PSD Group

About the Client

My client is a financial services provider, serious about being on the cutting edge of speech analytics.

About the Role

Are you looking to shape a department, be a true go-to person for various business units, and thrive in analytical environments? My client has introduced a new speech analytics system, has trained several BAU users how to use it and are now looking for an experienced expert in speech analytics to tie the teams together.

What we are looking for

You will have previous experience as a Senior Speech Analytics Analyst or Team leader. The role involves:

- Thorough understanding of speech analytics category building

- Outstanding stakeholder management across a number of internal divisions

- The ability to extract specific details from large data sets

- Advanced Excel knowledge

- Good presentation skills

- Experience running group meetings

About the Offer

Up to £40K + 10% bonus + EXCELLENT benefits!

Contact

Ray Hoppe, Consultant

Required skills

  • Business Analyst
  • Contact Centre
  • Customer Service Operations
  • Customer Journeys
  • Operational Excellence

Reference: 34332824

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