Specialist Contact Centre Advisor - Glasgow - Permanent
Established in the UK in 2007, Santander Operations (formerly Geoban) provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.
About The Role
We are currently recruiting for a Customer Telephony Advisor to join our ever growing Customer Service Team, providing a first class customer service experience by taking inbound and outbound queries via telephone and online. You will initially be dealing with Brokers but will also be trained to process customer queries on mortgage applications and/or mortgage accounts.
Salary: £16,000 + £500 Flexible Benefit Allowance
Hours of work: Full time (35 hours) between 8am - 7pm Monday - Friday, 9am-4pm Saturdays (Annualised Hours Contract)
As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. You will have worked in a customer centric position and obtain a professional attitude, which along with our bespoke training, and ongoing coaching and development will make sure you're well prepared to be the best.
If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.
Other benefits include; Contributory pension scheme, optional Private Healthcare at a discounted price, 25 days annual leave, annual voluntary share scheme and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.
Be decisive; apply below.