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Specialist Contact Centre Adviser

Specialist Contact Centre Adviser

Posted 21 September 2018 by Santander Operations

Specialist Contact Centre Adviser - Teesside - Permanent

About Us

Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

About The Role

We are currently recruiting for a Customer Telephony Adviser to join our ever growing Customer Service Team, providing a first class customer service experience by taking inbound calls from customers with mortgage and loan enquiries.


OTE from £17,120 - £18,618 + £500 flexible allowance

Base salary of £16,000 + Bonus + Flexible allowance

Hours of work: Full time (35 hours) between 8:00am - 7:00pm Monday - Friday, 9:00am-2:00pm Saturdays

About You

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. You will have worked in a customer centric position and obtain a professional attitude, which along with our bespoke training, and ongoing coaching and development will make sure you're well prepared to be the best.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

Other benefits include; Contributory pension scheme, optional Private Healthcare at a discounted price, 25 days annual leave, annual voluntary share scheme and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.

Be decisive; apply below.

Reference: 34541523

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