Customer Services Advisor
We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
- Location: Tower Court, Foleshill Enterprise Park
Salary: Starting £16,090 + incentive scheme*
Inbound calls only
Great team working environment & sociable hours (Monday - Friday only between 8am and 6pm)
Comprehensive training provide
As part of our dynamic contact centre, you will have an integral part to play in bringing to life our commitment to put customers at the heart of everything we do. In return, you'll enjoy a comprehensive structured training programme with on-going coaching and support to not only enhance your development, but also open up progression opportunities.
If you are a passionate 'peoples person' who thrives on providing an amazing customer experience with excellent communication skills, a good standard of computer literacy, and feel you have the ambition to work in a challenging and rewarding environment, we would like to hear from you.
To empower employees with consistent tools and transparency to ensure a successful career path that fulfills personal aspirations and aligns with organisational needs.
Your role will involve dealing with incoming calls relating to Council Tax, Housing Benefits and a range of local authority services. You will be required to handle confidential information and delicate situations, so you must be empathetic when dealing with customers.
You will use your excellent communication and listening skills to ensure that queries are resolved in a timely manner, ensuring great customer service is always delivered.
Flexible, motivated and a determined team player
Confident and resilient attitude
Ability to work under own initiative within a team-based environment
Ability to retain knowledge effectively
Excellent telephone manner with the ability to listen actively and work under pressure
Written communication skills
Driven, motivated and determined to achieve targets
What you will bring:
To be successful, you'll need to have great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving complex problems, and you'll be able to build a good understanding of the products and services to help answer customer queries, all the while acting within operational processes and procedures.
*Incentive scheme based on performance
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.