Title: Special Investigator
Location: Midlands and surrounding areas - Home based
Job type: Permanent
Salary: to £35,000 + car, home working allowance and further benefits
Job ref: ADR/19875
Manage a portfolio of investigation cases from various instructing Principals, incorporating Property, Commercial and Motor
Duties and Responsibilities:
- Undertake a range of investigations in an ethical & professional manner, employing best practice & key investigative competencies, which comprise:
- Technical knowledge
- Investigative planning and preparation.
- Interviewing and statement taking.
- Evidence identification, gathering, analysis and presentation.
- Reporting and correspondence proficiency.
- When appropriate, case manage or direct investigations utilising the investigative tool options available.
- Investigate and validate claims within the agreed structured process of DSI, working in tandem, where appropriate with the appointed adjuster. Ensure hand-off and hand-backs between DSI and other parts of the Group are conducted professionally, seamlessly and within a reasonable timeframe.
- Support and assist in the development of DSI staff (e.g. Assistant Investigators, Conversation Management Handlers).
- Adhere to client specific service standards and ensure investigations are conducted within the Company’s guidelines, procedures and protocols.
- Establish and maintain contacts with other external investigative bodies and agencies, as approved by DSI management.
- Generate optimal revenue for the company by ensuring true and accurate time recording and strict adherence to fee rates.
- Be accountable for achieving Key Performance Indicators, as determined by DSI management.
- To ensure own technical and professional development progress is in accordance with agreed Personal Development Plans (PDP).
- To ensure the CII rules regarding insurance qualifications and CPD (within the new FCA regulatory regime) are adhered to.
- Promote & maintain the profile of DSI within the Company and throughout the market place generally.
- Perform any other appropriate duties, as & when reasonably requested by DSI Management.
Skills & Experience:
- Previous investigative experience essential (Property, Commercial and/or Motor), but consideration will be given to experienced loss adjusters looking to move into an investigative role and who have a keen interest in fraud.
- First class communication skills.
- A high level of self-motivation and personal accountability.
- Business awareness in a commercial environment.
- High degree of organisational skill in terms of prioritising and managing work loads.
- Ability to work with the minimum of supervision.
- IT literate.
- Working knowledge of civil and statutory law in the area of investigations.
- High ethical and professional standards.
If your application is successful we will contact you to discuss the opportunity in more detail, within 72 hours of receiving your application.
Due to the overwhelming application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.
Please be advised that if unsuccessful for this role we may keep your details in our hold file for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.
In the meantime, we would like to thank you for your interest in Cavendish Maine.